Creating home: An Interview with our U.S. Resettlement Assistance Manager
While the majority of the North Koreans who come through our rescue network wish to resettle in South Korea, a small group choose to come to the United States. Drawn by family, friends, and new opportunities, they resettle all across the country. Because resettlement to the U.S. comes with its own set of unique challenges—mainly the language barrier—we have programs specially designed to help North Koreans find their footing in their first few years. Our U.S. resettlement manager Kris explains the details of the resettlement process and her work with LiNK in more detail.
Describe a normal day at your job.
What’s cool about my job is that no work day is the same. From helping a North Korean register for school to purchasing bikes for a family (both are things I have done very recently), every day is different. I travel quite often to visit refugees and to meet with partner organizations. I also spend a lot of time researching government and community benefits, changes in immigration laws, and educational resources. I will say that the two services I provide almost every day are translation and interpretation.
What do you enjoy most about your job?
The North Korean friends we work with are pretty awesome. It really is my privilege to be able to work with such an amazing group of people. I get to help them but I also learn so much. My job never gets boring. They challenge me to do more and be better. My colleagues at LiNK are pretty cool, too. =)
What is the most difficult part about your job? What was most surprising about the work you do?
The number of North Korean refugees who have resettled in the US is pretty small so people tend to put them in one group and form generalized opinions about them. But what I learned over the years and what some people might find surprising is that each person is so unique in their backgrounds, family dynamics, worldviews, reasons for defection, life goals and dreams. It’s challenging to be able to assess and meet their differing needs and help them reach not only self-sufficiency but also the eventual self-actualization and fulfillment. But I’m proud of the individualized and flexible case management that we have been able to offer to the people we serve. As we expand our work, I hope we will continue to have capacity to offer individualized care.
What are some of the challenges that our North Korean friends face as they resettle here in the US?
There are so many. Most common ones would be language and cultural barriers. Access to transportation is a huge challenge because although many states offer driver’s license exams in Korean, there are some that don’t, so the refugees have to learn English first in order to take the driver’s license exam. Some of the more recent and regionally-specific challenges are lack of affordable housing and immediate employment opportunities.
What are some of the challenges in running a North Korean refugee post-resettlement program here in the United States?
The fact that the people we work with are scattered all over the country makes it difficult to do anything in-person. Geography has always been the biggest challenge for me because I’d love for us to be more accessible to the refugees and do more in-person programs with them. Most refugee agencies serve local communities because it’s difficult to be a direct service provider from afar. We have to be creative to stay connected to the people we serve. One good thing that the pandemic did was normalizing virtual communication, and we were able to successfully execute an entrepreneurship program and a mentorship program virtually during the pandemic.
What was one of your most memorable events in this role?
Not long after one of our clients died in a car accident, I flew out to see her minor children. I knew that no words would bring comfort to them at that point. I took them out to see a movie and we went to get our nails done. Of course, we got some boba afterwards. Then per their request, we went out to a hot pot restaurant for dinner, and there we ran into some people from their church. The people assured me that the children will be taken care of and the community will be there for them. I went out there to bring some comfort for the children, but instead, I was the one that was comforted more than anyone. It’s just one of those days that I’ll always remember.
What is something you wish the world knew about North Korea or the North Korean people?
Maybe I can just say something about the North Korean refugees, rather than the entire country of North Korea or the North Korean people inside the country. North Korean refugees, in their defection and resettlement process, have gone through so many unimaginable obstacles and have overcome them with such incredible resilience and determination. I believe that they have this amazing potential to overcome any barriers and to succeed in their new life. I hope the whole world understands this and welcomes the refugees with open arms.
How North Korean People are Changing North Korea
Sometimes this issue seems hopeless. But we believe that all North Koreans can achieve their freedom in our lifetime. Here’s why.
For decades, the North Korean people have been deprived of their basic human rights and potential. The regime has maintained control through a system of imposed isolation, relentless indoctrination, and brutal repression, creating one of the most closed societies in the world. The result is an all-encompassing enforced poverty, including material, physiological, social, informational, artistic, and spiritual deprivations.
In 2014, the United Nations Commission of Inquiry on Human Rights in North Korea concluded: “The gravity, scale and nature of these violations reveal a state that does not have any parallel in the contemporary world.”
In recent years, the pandemic has triggered another increase in isolation, hardship and repression.
Despite these tremendous challenges, the North Korean people have made significant progress toward their own freedom. In the 1990s, North Korea’s socialist economy collapsed, triggering a devastating famine and leaving the people to fend for themselves. Bottom-up market activity is changing North Korea and forcing the gradual opening up of North Korean society.
> The History of North Korea in under 3 minutes
Marketization and Emerging Entrepreneurs
Once the people realized they could no longer rely on the government, they abandoned their defunct work units and turned to private market activities. From selling home cooked meals to running extensive trade businesses, North Koreans have become incredibly creative and resourceful to survive. The markets central to these activities are known as the “Jangmadang,” and to this day, North Korean refugees regularly report that life would be impossible without them.
> The Jangmadang Generation
The famine forced people at all levels of society to find alternate ways to survive. Many government officials seized opportunities for camouflaged capitalism to enrich themselves personally. Even security officials accommodated the markets, accepting bribes to turn the other way and allow access to the Chinese border for trade. This corrupt state apparatus has further degraded the integrity and power of North Korean leaders.
Foreign Media & Info
The growing market economy has also created opportunities for foreign media and information to proliferate in North Korea.
First, the movement of people has significantly increased since the 1990s. Hundreds of thousands of North Koreans have now been outside the country for legal or illegal work and trade, in addition to refugees who were caught in China and forcibly repatriated. Observations from overseas are commonly shared through word of mouth and quickly spread through communities.
Additionally, new information technologies are increasingly available through the markets, making it easier to share and consume illegal foreign media. USB thumb-drives, SD and MicroSD cards, mobile phones, laptops and small portable media players are often loaded with foreign films, TV shows, and music that offer a glimpse of life outside.
> How Kpop is Challenging the Regime
Individual Agency & Independence
Since the collapse of the 1990s, the relationship between the North Korean people and the regime has been fundamentally changed. The people’s increasing economic autonomy has challenged the government’s centralized power and systems. Simultaneously, access to foreign media and awareness of life outside the country has eroded the legitimacy of the regime’s propaganda. The North Korean people have found opportunities to explore their potential, empowered to think and act independently of the regime.
North Korean Defectors
As North Koreans gain both physical and psychological independence from the regime, some will risk their lives to escape and experience freedom. Since crossing the heavily fortified demilitarized zone directly to South Korea is nearly impossible, many refugees go north into China while escaping North Korea.
North Korean defectors who successfully resettle become some of the most effective agents of change on this issue. Many maintain contact with their home communities through broker networks and smuggled Chinese phones. They send money back to their families along with first-hand accounts of the outside world, accelerating both market activity and the flow of information.
From the outside, North Korean refugees have the opportunity to share their stories on the international stage. Their personal accounts challenge the regime’s narrative of an unchanging and monolithic North Korea, instead highlighting the humanity and dynamism of the people. As they explore their potential in the free world, North Korean refugees increase the force of change through both internal and external influence.
> How A North Korean Defector Sends Money Back Home
Change from the Bottom-Up
While the situation in North Korea is changing, the government’s mastery in maintaining social control should not be underestimated. The regime’s response has ranged from crackdowns to tacit acceptance and reform. North Korean leader Kim Jong-un recognizes the trade-off between change and maintaining control, and has allowed limited marketization while cracking down on information flows.
Ultimately, however, the sources of change can only be managed, not eliminated. As the North Korean people learn more about their relative poverty and the reasons for it, pressure will build on the government for economic reform. The less the North Korean people fear the outside world, the less effective the government’s threat narrative will be, and the less justified their massive investment into nuclear weapons will seem.
The regime will either need to adapt to change and allow opening of the country, or ultimately face the consequences of increasingly dissatisfied people.
It is important to note that progress in North Korea is a fluctuating process, as it is anywhere else in the world. During the pandemic, there has been increased isolation, retrenchment, and a limited outflow of people. The situation at hand is dire, but we can still be optimistic about long-term outcomes and an overall upward trend towards progress.
Liberty in North Korea
Our staff from North Korea, South Korea, and around the world, with our diverse movement of supporters and volunteers, is committed to bringing freedom forward for all North Korean people.
We’re engaged at multiple touchpoints of change:
- Helping North Korean refugees reach safety
- Identifying and empowering North Korean agents of change
- Mobilizing international support for the North Korean people
- Working with North Korean defectors to develop content and technologies that increase the people’s access to information
Our theory of change recognizes that change in North Korea has already started, and it is being driven by the people. One day, all North Koreans will gain their freedom and take full authorship over their lives. When that day arrives, we will know that we were a part of helping North Koreans in this incredible story of resilience and human progress against all odds.
